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Recent Rate, GSA and Calling Services Updates

Service Agreement Resources

   Domestic Recent Rate Changes

If you are a customer receiving service from "MCImetro Access Transmission Services LLC", on or after November 1st the legal entity name on your bill will change to "MCImetro Access Transmission Services Corp.". If you are a customer receiving service from "MCImetro Access Transmission Services of Massachusetts, Inc.", on or after November 1st the legal entity name on your bill will also change to "MCImetro Access Transmission Services Corp.". This legal entity conversion and ultimate merger of these two entities does not, in any way, affect the terms of service or rates of the services we are providing to you. The only impact will be the change in name appearing on your bill.

NOTICE OF CERTAIN OPERATOR SERVICE DISCONTINUANCE:
Pending applicable regulatory approvals, on or after August 8, 2016, MCI Communications Services, Inc. will no longer offer Person-to-Person, 3rd Number Billing, or Collect Call operator services throughout the United States to customers that MCI serves as an interexchange carrier or facility-based local carrier. The FCC will normally authorize this proposed discontinuance of service (or reduction or impairment) unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. You may file your comments electronically through the FCC's Electronic Comment Filing System using the docket number established in the Commission's public notice for this proceeding, or you may address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the 63.71 Application of MCI Communications Services, Inc. (d/b/a Verizon Business Services). Comments should include specific information about the impact of this proposed discontinuance (or reduction or impairment) upon you or your company, including any inability to acquire reasonable substitute service.

DISCONTINUANCE OF CERTAIN SERVICES:
Effective on or after February 1, 2016, ZOT will no longer be supported or available. Telephone numbers using the 800-ZOT or 0+ZOT option to route calls to MCI (Verizon Business Services), and restrict calling to operator service calls with limited billing options may still access MCI operator services from any lines that are presubscribed to MCI for long distance by dialing 00. If you wish to prevent or restrict guests, payphone users or other transients from placing long distance calls, or to limit them to alternate billing options only, you may wish to contact your local exchange carrier for available call blocking options.

NOTICE OF CARD DISCONTINUANCE:
As a valued customer, we want to make you aware of an upcoming change in our services. From time to time we evaluate and update our product portfolio to serve our customers. Due to overall declines in post-paid calling card usage, MCI Communications Services, Inc. d/b/a Verizon Business Services has made the difficult decision to discontinue the MCI Calling Card.

What does this mean to you?
On or after January 16, 2016, subject to applicable federal and state regulatory approvals, the MCI Calling Card, consisting of the associated post-paid billing option and toll-free access numbers used for international access, will no longer be useable for calls to or from the United States, U.S. territories or anywhere else in the world. If you are using this service, please make alternate arrangements to place and pay for calls after this date. Calls charged to the MCI Calling card before the date of discontinuance will be billed as usual on your normal bill cycle date.

What if you have other MCI services?
Local, long distance, and international subscriber plans active with MCI will not be affected by this change. You may continue to place domestic and international calls using these MCI plans.

We value your continued business, and we regret any inconvenience this action may cause you. Our MCI service Representatives are ready to assist you with questions or concerns, and can be reached at 1-800-444-3333, the toll-free number on your bill, or visit our webiste at www.mci.com.

FCC Required Notice: The FCC will normally authorize this proposed discontinuance of service (or reduction or impairment) unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. You may file your comments electronically through the FCC's Electronic Comment Filing System using the docket number established in the Commission's public notice for this preceeding, or you may address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the 63.71 Application of MCI Communications Services, Inc d/b/a Verizon Business Services. Comments should include specific information about the impact of this proposed discontinuance (or reduction or impairment) upon you or your company, including any inabiity to acquire reasonable substitute service.

MCI Communications Services, Inc.'s address is 1 Verizon Way, Basking Ridge, NJ 07920


NOTICE OF PERSONAL 800 DISCONTINUANCE:
As a valued customer, we want to make you aware of an upcoming change in our services. From time to time we evaluate and update our product portfolio to serve our customers. Due to overall declines in Personal 800 usage, MCI Communications Services, Inc. d/b/a Verizon Business Services has made the difficult decision to discontinue this MCI service.

What does this mean to you?
On or after January 16, 2016, subject to applicable federal and state regulatory approvals, the MCI Personal 800 service, will be discontinued. This service provides a post-paid billing option for domestic calls to your home using assigned toll-free access numbers and personal PINs from anywhere within the United States. If you are using this service, please make alternate arrangements after this date. Personal 800 calls completed before the date of discontinuance will be billed as usual on your normal bill cycle date.

What if you have other MCI services?
Local, long distance, and international subscriber plans active with MCI will not be affected by this change. You may continue to place domestic and international calls using these MCI plans.

We value your continued business, and we regret any inconvenience this action may cause you. Our MCI service Representatives are ready to assist you with questions or concerns, and can be reached at 1-800-444-3333, the toll-free number on your bill, or visit our webiste at www.mci.com.

FCC Required Notice: The FCC will normally authorize this proposed discontinuance of service (or reduction or impairment) unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. You may file your comments electronically through the FCC's Electronic Comment Filing System using the docket number established in the Commission's public notice for this preceeding, or you may address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the 63.71 Application of MCI Communications Services, Inc d/b/a Verizon Business Services. Comments should include specific information about the impact of this proposed discontinuance (or reduction or impairment) upon you or your company, including any inabiity to acquire reasonable substitute service.

MCI Communications Services, Inc.'s address is 1 Verizon Way, Basking Ridge, NJ 07920


NOTICE TO CUSTOMERS WHO ARE CURRENTLY BILLED FOR LONG DISTANCE SERVICES ON THEIR VERIZON LOCAL TELEPHONE BILL IN: CA, FL, TX:
Beginning with your February 2016 invoice, you'll receive a separate bill for your MCI long distance service. Your MCI charges will no longer appear on your local phone bill from Verizon. When you receive a separate MCI bill for your long distance charges, you will need to send your monthly payment for long distance charges directly to MCI. You will continue to receive a bill for your local charges from your local carrier; the $3.99 Billing Option fee for a combined local and long distance bill will no longer apply. You will be billed a monthly $1.99 Paper Billing fee for the MCI statement. In addition to direct billing, you may also select either automated credit or debit card payment with a paper bill or MCI's Easy Pay with eAlert. You may sign up for these billing options at EasyPay Solutions, or call a Customer Service Representative at 1-800-444-3333. If you do not select another option, you will receive monthly invoices in the mail.

Please note, effective on or after October 15, 2015, Military Collect and 1-800-NUESTRO access numbers will no longer be available. To access an operator, you will be able to dial zero or double zero and place calls using the preferred carrier on the line.

Effective on or after October 15, 2015, the 800 numbers (designated as 800ZOT) used to route calls for the provision of Verizon Operator Service calls will be retired and no longer available. Operator services will continue to be available to Verizon subscribers.

Effective June 1, 2015, Personal 800 service (Personal 800 Plan R service, or P800) will no longer be available to new customers. If you have any questions, please call MCI customer service at 1-800-444-2222.

Effective March 1, 2015, a monthly minimum usage charge of $5.00 will apply to your residential long distance service if you select MCI as your intraLATA service provider only. This update does not affect your current service as long as you keep MCI as both your interstate/interLATA and intraLATA service provider.

Effective March 1, 2015, Basic Calling Plan D (MCI Anytime Calling), Basic Calling Plan HH Offering A (MCI Nationwide Choice), Basic Calling Plan DD Offering A (MCI Americas 100 Plus), Calling Card Savings Plan III (MCI Calling Card Savings Plan), and Basic Calling Plan DD Offering B (MCI Americas 100) will no longer be available to new customers. If you have any questions, please call MCI customer service at 1-800-444-3333.

Effective March 1, 2015, MCI will no longer offer MCI Neighborhood Connect 500 or MCI Neighborhood Connect 200 to new subscribers. If you have any questions regarding your MCI service please contact customer service at 1-888-624-5622.

Effective March 1, 2015, the domestic portion of your monthly recurring charge will increase by $2.00 if you have selected MCI as your interLATA carrier for MCI Nationwide 300 Extra Savings or MCI Nationwide 200 Instate. If you have any questions regarding your MCI service, please contact customer service at 1-800-444-3333.

Effective December 1, 2014, MCI CallManager will be discontinued. Customers who currently subscribe to CallManager as part of their MCI service will have this feature removed from their account. If you are currently utilizing this feature you will no longer be able to access Voice Mail through this product as of the effective date. The monthly recurring charge of $3.75 for CallManager will no longer be assessed as part of your monthly charges.

Effective August 1, 2013, a $9.99 monthly minimum usage fee will be applied to the following services: MCI Anytime Access, MCI Simple Value, MCI 7c Value, MCI Sure Save Sense and MCI Anytime Classic.

Effective August 1, 2013, the interstate casual calling rate is increasing from $2.13 to $3.93 for the first minute of usage and $2.13 for each additional minute thereafter. Additionally, effective August 1, 2013, for customers in all states except Arizona and Kansas, the intrastate casual calling rate is increasing to $3.07 for the first minute of usage and $1.27 for each additional minute thereafter. The intrastate casual calling rate for Arizona customers is increasing to $3.00 for the first minute of usage and $1.27 for each additional minute thereafter, and the intrastate casual calling rate for Kansas remains unchanged. If you have any questions please call customer service.

Effective August 1, 2012, MCI will begin assessing a $2.00 surcharge each month on accounts with long distance service to support MCI's participation in the Oklahoma High Cost Fund (HCF). If you have any questions regarding this surcharge please call customer service.

Notice to Local and Long Distance customers in Indiana:
Effective May 1, 2012, the Indiana Universal Service Fund (IUSF) surcharge is increasing from 0.40% to 0.52%. If you have any questions please call customer service.

Effective April 1, 2012, your interstate Operator Services per minute rate will increase from $1.15 to $1.27. MCI values you as a customer and will continue to provide you with competitive services. If you have any questions, please call customer service at 1-800-444-2222.

Effective February 16, 2012, the interstate casual calling rate is increasing from $1.99 per minute to $2.13 per minute.

Effective November 1, 2011, Commercial credit card billing for operator assisted calls will no longer be available where payment is made via an automated or live operator.

Effective May 1, 2011, the domestic portion of your monthly recurring charge will increase by $1.00 if you have selected MCI as your interLATA carrier for Basic Dial-1 service. If you have any questions regarding your MCI service, please contact customer service at 1-800-444-3333.

Effective May 1, 2011, the domestic portion of your monthly plan fee will increase by $1.00 if you have selected MCI as your interLATA carrier for MCI Everyday, MCI Everyday Classic, MCI Everyday Plus, or MCI Everyday Savings. If you have any questions regarding your MCI service, please contact customer service at 1-800-444-3333.

Effective May 1, 2011, your monthly minimum usage charge will increase by $1.00 if you have selected MCI as your interLATA carrier for MCI Anytime Calling. If you have any questions regarding your MCI service, please contact customer service at 1-800-444-3333.

Effective May 1, 2011, your monthly minimum usage charge will be $7.99 if you have selected MCI as your interLATA carrier for MCI Simple International Plan / Mundosimple de MCI service. If you have any questions regarding your MCI service, please contact customer service at 1-800-444-3333.

Effective August 1, 2010, the monthly recurring charge applied to customers of residential Basic Dial-1 service will increase to $7.95, and a monthly minimum usage fee of $9.99 will apply.

Effective August 1, 2010, the monthly minimum usage fee will increase to $9.99 for the following services: MCI Anytime Calling, 220 Direct Savings, 220 Direct Savings Classic, 321 Direct Savings, 321 Direct Savings Classic, MCI Everyday Classic, MCI 5c Sundays, MCI Anytime Connection, MCI Calling Plan, MCI Calling Plan Option A, MCI Evenings Plan, MCI Minutes, MCI One Advanced, MCI One Extra, MCI One Savings, and MCI One Net Savings.

NOTICE TO CUSTOMERS WHO ARE CURRENTLY BILLED FOR LONG DISTANCE SERVICES ON THEIR VERIZON LOCAL TELEPHONE BILL IN: AZ, ID, IL, IN, MI, NV, NC (except Knotts Island), OH, OR, SC, VA*, WA, WV and WI:

Effective June 1, 2010, your long distance charges will be billed separately by MCI. When you begin to receive your separate MCI bill, you will need to send your monthly payment directly to MCI. You will continue to receive a bill for your local charges from your local carrier; the $3.99 Billing Option Fee for a combined local and long distance bill will no longer apply. You will be billed a monthly $1.99 Paper Billing Fee for the MCI statement.

In addition to direct billing, you may also select one of the following billing options:

1. Automated credit or debit card payment. You will continue to receive an MCI statement in the mail each month ($1.99 Paper Billing Fee applies), and your charges will be automatically billed to your credit or debit card for payment.

2. MCI's Easy Pay with eAlert. With this payment option you will not be assessed the $1.99/month Paper Billing Fee, and will receive $1 off your charges each month. You must sign up for automated credit or debit card payment and agree to receive a monthly email alert with a link to your billing statement online. You will not receive a monthly invoice in the mail.

You may sign up for either of these billing options at http://consumer.mci.com/customer_service/EasyPay_Solutions.html or call a Customer Service Representative at 1-800-444-3333. If you do not select the automated credit or debit card or Easy Pay with eAlert payment option, you will begin to receive monthly invoices as described above in the mail starting in June 2010.

Your long distance service, calling plan and current rates will not be affected by this change.

* Crows-Hematite Exchange only.

Notice to Lifeline customers in FL, GA, IN, IL, NC, NM, OH, OK, WA and WY:

As of January 1, 2011, MCI will no longer offer Lifeline Service in your state. You will receive the Lifeline benefit through your anniversary month. In the next bill cycle you will receive the full plan rate for your calling plan. You may also be charged certain surcharges from which you were previously exempt. You should have received a letter regarding your Lifeline benefit changes. Please call Customer Service at 1-888-624-5622 with any questions.

Notice to customers in DC, DE, MD, MA, NJ, NY, PA, RI and VA:

Effective February 1, 2009, the Company will no longer offer residential local or long distance service to new customers. Customers currently subscribed to Company residential long distance service will no longer be able to move, add to, or change the service to which they are subscribed, except that customers may change to a different Company service for which they are eligible if they wish, and customers of local/long distance integrated service may cancel local features on their service if they wish.

Notice to customers in CA, CT, FL, IN, OH, OR, SC, TX and WA:

Effective February 1, 2009, the Company will no longer offer residential local or long distance service to new customers in areas in which local exchange service is provided by any subsidiary or affiliate of Verizon not subject to www.mci.com. Customers currently subscribed to Company long distance service will no longer be able to move, add to, or change the service to which they are subscribed, except that customers may change to a different Company service for which they are eligible if they wish, and customers of local/long distance integrated service may cancel local features on their service if they wish.


Property Tax Surcharge:
The Property Tax Surcharge will increase from 2.5% to 3.0% on November 1, 2008. This surcharge is applied to interstate and international charges, after applicable discounts and credits, and allows the Company to recover a portion of the property tax that it pays to state and local jurisdictions. This is not a tax or a charge required by the government.


Carrier Cost Recovery Charge:
Effective May 1, 2011, the Carrier Cost Recovery Charge will increase from 2.8% to 3.5% for customers of residential local exchange service and residential local/long distance integrated service, and will increase from $1.49 to $1.75 a month for customers of residential standalone long distance service. This charge helps MCI recover the costs the Company incurs in connection with several federal programs, federal regulatory fees, and the costs associated with state-to-state access charges. This fee is not a tax or charge required by the government.


Paper Billing Fee:
Effective July 1, 2008, the residential Paper Billing Fee is increasing from $0.99 to $1.99 per month. This fee applies to customers who elect to be invoiced directly from the Company and who receive a paper invoice from the Company for service. This fee is not a tax or surcharge required by the government.


Carrier Access Charge B:
Effective May 1, 2007, the Carrier Access Surcharge B is increasing from $3.49 to $4.49 per line. This applies to residential customers. This fee is assessed in order to offset increased charges the company incurs associated with leasing certain network components. This fee is not a tax or surcharge required by the government.


Federal Universal Service Fee (GSA Section II.C.11.a)
Effective April 1, 2016, the Federal Communications Commission is changing its Industry Universal Service Fund Contribution Percentage to 17.9%. Accordingly, MCI's Federal Universal Service Fee rate will change to 17.9% of all invoiced interstate and international charges, not including taxes. For additional information, please visit www.mci.com/fusf.

   International Recent Rate Changes

Effective November 1, 2011, Commercial credit card billing for operator assisted calls will no longer be available where payment is made via an automated or live operator.

Effective September 30th, 2011: The Government of Sint Maarten has requested, and has been granted, permission to enter the North American Numbering Plan. Introduction of the 721 Numbering Plan Area (NPA/area code) will begin with a period of permissive dialing starting 9/30/11. During the permissive dialing period, the use of either the current country code of 599 or the new 721 NPA will be acceptable for a dialed number terminating in St. Maarten. After the permissive dialing period ends on 9/30/12, all calls dialed with the incorrect country code will be routed to intercept and a recorded message instructing callers to dial the correct country code (1) and area code (721). Country code 599 will continue to be used in remaining territory of the former Netherlands Antilles, namely Curacao, Sint Eustatius, Saba, and Bonaire.


American Samoa
Effective May 25, 2007, service rates for calls to and from American Samoa will be billed at domestic U.S. Interstate rates rather than international rates. Depending on your plan, your charges for these calls may increase or decrease.


Mexico Operator Station Collect (U.S. Portion): Effective May 1, 2007, the U.S. portion of the Operator Station-to-Station Collect call from Mexico will be priced at $0.45 per minute for all mileages (0-999+).


International Mobile Termination
Effective January 1, 2007, the International Mobile Termination charge on international calls terminating to wireless devices (i.e. cell phones or pagers) will increase to certain countries. Also, calls to wireless devices in additional countries are now subject to the charge.

Please click here to review the new IMT charge rate tables.

   Non-Rate Updates to the General Service Agreement (GSA)

Changes to your General Service Agreement include:

  • Effective June 1, 2015, changes to Section II.C.4 to reflect that Calling Card service is no longer available to new subscribers.

  • Effective June 1, 2015, changes to Section II.C.5 to reflect that Personal 800 Service is no longer available to new subscribers.

  • Effective May 1, 2014, changes to Section II.B.5 to revise product eligibility requirements for P800 service to reflect that Customers must subscribe to the Company's dial-one service to be eligible for P800 service.

  • Effective May 1, 2014, changes to Section V.B to introduce new P800 fraud protection and disconnection rights reserved by the company, in which if a customer who subscribes to a Company-issued P800 service has not used the service for 24 months, the Company will deactivate the P800 service to reduce the risk of fraud or abuse.

  • Effective May 1, 2014, changes to Section V.B.L to reflect that calling card reinstatement is no longer available and has been deleted from MCI's GSA.

   Updates to the Domestic Services Information

Look for future updates.

   Updates to the International Services Information

Note: Rates for calls to and from the Netherland Antilles also apply to Sint Maarten. Calls made from Sint Maarten may display as "Netherland Antilles" on customer invoices.

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