Before August 1, 2001, the terms and conditions of your long distance telephone service was contained in a document (called a "tariff") that long distance telephone companies were required to file with the Federal Communications Commission. Federal law changed to eliminate this requirement for most state-to-state long distance services. Long distance companies now form direct agreements with their customers. As with MCI's state-to-state services, beginning January 27, 2002, the terms and conditions of your international services will be covered by MCI's General Service Agreement (GSA).
Do I have to do anything as a result of this change in the law?
No, your ability to make all calls remains unchanged. But you should save the MCI General Service Agreement booklet that was sent to you.
How will you notify me of changes to my service?
If state-to-state Dial-1 rates are changed, you will receive notice by postcard or letter; by a message with your invoice; by our calling and speaking to you or leaving a message for you; or by e-mail, with your consent. You may receive advance notice of other changes to your agreement by visiting our website or by calling the company.
Does this agreement last for a particular length of time?
No. You remain free to change carriers at any time.
How can I learn more about my current rates or the terms of my service agreement?
If you have any questions about this agreement or your rates, log on to Online Account Manager or call Customer Service at