Contact MCI

We welcome your feedback and are eager to help answer your general questions.

If you are a current MCI Consumer customer and you have a specific question about your account or need to make account updates, you must log in to our secure customer website to e-mail Customer Service. You'll receive an answer to your question within 8 hours during the week or 24 hours on weekends.

Log in to Online Account Manager


For general, non-account related Consumer questions, just complete the form below. You should receive an answer from a Customer Service representative within 8 hours during the week or 24 hours on weekends.

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Online Account Manager gives you secure access to your account, 24 hours a day, 7 days a week. View your invoice, update your services, pay your bill online and more.



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